Frequently Asked Questions

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Organic Cleaning

We Use All-Natural, Non-Toxic Organic Cleaning Products ...

Info & Tips

Everything You Need To Know About House Care

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"We got New York Cleaners in after an anniversary party, their maid arrived on time and was very professional."
Amy Hunter, Queens

You've got questions, we've got answers. Consult our FAQ for answers to the most common questions.

How often should I have my carpet cleaned?

On a regular basis. The consensus amongst carpet manufacturers is that you should have your carpet cleaned every six months and more often if it is in a high-traffic area (e.g. an office or a home with children).

What kind of cleaning solutions do you use?

Because we are committed to green cleaning, we use only environmentally-friendly, organic products (e.g. Green Depot). These protect the health of your children and pets, contribute to a greener planet and don't leave behind sticky residues common with traditional chemicals. They're also tough on dirt!

How quickly can you clean my carpet/upholstery?

We have teams working all over New Jersey. In the majority of cases, someone can be with you the same day - otherwise, we will come the following day.

How quickly will I be able to walk on my carpet, once it has been cleaned?

Depending on the humidity level and temperature in the room, your carpet will be dry in about 6 hours. You can actually walk on it shortly after cleaning, as long as you wear socks, but we do recommend that you stay away from it for at least 2-3 hours.

What kind of stains are you able to remove from my rug?

We are experienced at removing all kinds of stains - red wine, coffee, chocolate, grease, rust, chewing gum and even wax.

Do you offer a guarantee on your work?

Yes. We offer a 100% guarantee on all of our work. If you're with any aspect of the job we've done, we will come to your home and do it again.

What happens if there is a problem? Are you insured?

Yes, of course. In the event of an unforeseen accident, we are fully licensed and bonded.

My rug looks faded - its colors have become dull? Can you help?

Our state-of-the art machinery and special deep cleaning methods are guaranteed to re-vigorize your rug, bringing its colors back to life. We are also experienced in brightening color runs and removing bleeds.

Why can't you clean my rug at home? How long will the whole process take?

We clean all rugs at a special facility in New Jersey. We provide a free pick-up and return delivery service, designed to cause you minimum stress. As a general rule, your rug will be ready between 7-10 days later.

My carpet has faded/bleached spots? Can you fix this?

If there is a lack of color in your carpet, we will try to spot dye it. If this is not possible, we can repair the area of carpet, by replacing it with a matching piece from our stock.

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